2 /5 Jay G.: I visited Boyd Generation Cafeteria today and had a disappointing experience from start to finish. The young lady who took my order at the drive-thru was polite and professional — she was honestly the only bright spot of the visit.
But when I got home and started going through my food, I realized something was off. I noticed what I thought was an extra dessert in a flimsy plastic container, but when I looked closer, it turned out my baked dark meat chicken was missing — the main part of my order.
I called twice. No answer. Straight to voicemail. Voicemail was full. So I drove all the way back, tried to go inside — doors locked. Got back in the drive-thru line and explained the issue.
Then the woman who I assume was the owner or head cook came to the window, and instead of addressing my concern professionally, she hit me with sarcasm and attitude — as if I was out of line for coming back for food I paid for. She insisted she personally packed the chicken and tried to make it seem like I was the problem. When I mentioned there was a container in the bag that looked like pie, she snapped that they didn’t serve sweet potato pie that day.
Eventually, she handed me what looked like a pie container and told me to open it. Sure enough, it was the chicken — but it was so dry and shriveled, no wonder I mistook it for a slice of pie. At that point, I told her flat-out: I’m never coming back.
To that woman — if you’re reading this — your behavior was unprofessional, your customer service was dismissive and hostile, and your food wasn’t even worth the trip. Mistakes happen, but instead of owning it, you doubled down with attitude and dry chicken in a dessert container.
Word of advice: stop assaulting your chicken. Inject it with something buttery, juicy, and respectful before putting it out in the world. Because nobody wants to eat food that looks and tastes like regret.
I will not be returning, and I’ll be warning others to stay far away.
