Chipotle Mexican Grill - (Near Woodstock, IL)

1 /5 W: I visited the Chipotle location in Woodstock, IL, promptly at opening, only to find the store entirely unprepared for customers. The staff was still in the process of prepping the store, raising the obvious question: why wasn’t everything ready as it should have been? I then waited ten minutes to be “assisted” by an employee whose agitation and unprofessional demeanor were evident. To add insult to injury, the bowl I purchased for $13 is almost devoid of protein—a glaring failure in both value and quality. This experience is completely unacceptable. I expect a full refund for my order and compensation for the time wasted. Attached are photos for reference.

1 /5 Fatt Slick: If 0 stars was an option, I’d go with that… They totally messed up my order, charged me for guacamole and didn’t put any in. Burrito was falling apart with grease. Employees had absolutely no experience, but what else can I expect from a couple of teens with zero experience in the food industry. I asked to speak to a manager and was denied which is unacceptable… SAVE YOUR MONEY AND MAKE THE DECISION NOT TO VISIT THIS TRASH LOCATION!

1 /5 Frank Herff: Update: Their customer care team was apparently unable to find my transaction, and unable to rectify the issue. Please do not eat here! Your health depends on it. You don’t want to eat plastic do you? Found a piece of plastic in my bowl. Did not receive a receipt either to be able to do a review on the website.

1 /5 Zander: Big thank you to the S Eastwood Dr Chipotle for charging me full price for a half filled bowl.

2 /5 Amanda Dryjanski: I ordered a barbacoa bowl and salad both bowls came with carnitas on it..I called about six hours later because I had work and didn’t have a chance to eat to inform them that it was incorrect the girl who answered the phone said “I thought it looked like carnitas let me go check” I was like umm this was six hours ago so why hadn’t anything been done when you thought it looked wrong. Some people can’t eat pork and purposely order beef product to avoid it this is a serious mistake that was blatantly overlooked by the staff. I absolutely hate writing bad reviews but the fact that she acknowledged it and didn’t seem to care really rubbed me the wrong way! If you have any food restrictions I’d be aware!