1 /5 Diane Tapp: My family visited the Cracker Barrel in Mattoon, IL in the early evening. We had a party of 10, including 5 children, ages 14 to 3 months. We were seated quickly however we sat and we sat, getting our orders taken approximately 1 hour after being seated.
The staff approached us a couple of times and explained that they had several wait staff personnel that were late to work. Thats understandable and uncontrollable by the restaurant. However, while we waited, 3 parties that had been seated after us had their orders taken and their food delivered.
The orders were filled correctly and the food was generally good.
After we paid, the server for our table did give us a coupon for a free appetizer on our next visit. While nice, it hardly makes up for having 5 children wait over an hour for food (yes, they have short attention spans and tire easily).
We will certainly omit Cracker Barrel from consideration next time we dine with a large group.
We spent approximately $200 for out meal and considering how long we waited, the $8 coupon didnt make a dent in our stress and disappointment. Thank you for your attention.