3 /5 Shell Mag: Read before you go, so you know what we had to figure out (but still go!):
The food was pretty good! I think a few things changed could help get higher ratings: as you walk inside, there is no clear understanding of what to do. Nobody greeted us, so after standing awkwardly for a minute or two, looking around, my eyes finally found the sign *several feet* to the right, that says to seat yourself (inside, outside, bar area, etc.) & that menus are on the table. Great! So we sat at the closest booth, reviewed the menu, and decided what to order. There were other patrons (locals, probably) already eating, so we hadnt seen the process... after 5 - 10 minutes of still no acknowledgement, I went to the bar where two young men were talking behind the counter. I wasnt noticed, so I moved around the side to be in their line of sight. Still nothing. So I politely interrupted and asked if someone would take my order. They pointed to a young woman who was on the phone taking a call-in order and said she would help me when she got off the phone. I went to her area (by the drive-thru window) and waited, ordered, and paid. She gave me my receipt and told me my number. I gently requested that she please tell me more - Ive never been here, so what happens next? No one was rude or disrespectful, and the food was a good comfort food. The salad bar had a good selection, too. I would encourage the owners to have the "seat yourself" sign more visible, and include where to order. Also, an "order here" sign above that area, and a "pick up here" at that spot would also help. Gentle training of soft skills (greet customers, ask if theyve been here before, etc.). Not a lot of big things, but a lot of little things that would make a big difference!
