Portillos Joliet - (Near Joliet, IL)

1 /5 Lakita Campbell: Upon walking into the location to retrieve my online catering order of a salad and bottle of salad dressing, I noticed the increased staff present for the holidays. Many were huddled, so I thought they might be having a meeting; I didnt want to interrupt, so I waited. Several staff made eye contact with me, but never spoke, never addressed me in any way, never even asked me if I was being helped, nothing. So I just stood there 8 whole minutes without being addressed by anyone. A Caucasian woman walks in and staff go immediately to speak and help her. I didnt say anything, I continue waiting. When a second staff member went and addressed the same woman asking to help, that is when I interrupted to voice that I had been waiting all this time and no one had addressed me, but they were tripping over themselves to address other customers. One staff apologized and said he thought I had been helped. Another staff went to get my order and she slid that across the counter to me with an attitude and a "thank you" that I knew she didnt mean by the rude tone of her delivery. I visit this location often and I have NEVER experienced such rude behavior. Before I received my order and left, a third staff member addressed the same woman to help her! Its as if I was invisible to them. Very hurtful, very disappointed.

1 /5 M K: I haven’t been to Portillos in a while and now I remember why!! Not the best salad. They don’t make it like they use to and now hiked prices. Its mainly all lettuce for $12.98???? People go to Culvers if you want a fresh made salad and it cost less than $10.

5 /5 Justin Berard: The Joliet Portillos pick-up location is the best! Food quality is superior to other locations. Service is always fast and very courteous. I ordered a dipped Italian beef and it was so tender, juicy, and fresh. Keep up the amazing work!

4 /5 Justin Schmidt: Between my wife and I weve ordered here a few different times. More recently things have been better so Im giving it a higher star rating but previously they messed up orders. But looking at the most recent experience things all went well . It is really nice that they have a separate pre-order line to go through the process quickly.. To note Google does not allow me to specify that this is a drive-thru only location so please make sure you understand theres no parking to go in and sit down and eat a meal. There is plenty of parking in the same complex that other businesses are in.