Subway - (Near Pittsfield, IL)

1 /5 Karly Losch: The manager on 1/12 was so rude. She wouldn’t take our coupon (it was not cut in the right place) even though we had the full sheet of coupons. She then turned us away for asking her to please find a way to take it. She closed the window on us and walked away. I then tried to call to complain and she hung up on me. Would not recommend this place and would recommend firing her.

2 /5 Lorelei Paris: My order was called in early for 5pm pickup. Two of sandwiches werent even what I ordered. I asked about the sandwiches I wanted,and was told they werent included on the foot long coupon deals. So I didnt get them. One of sandwiches was made on wrong bread and tuna sandwich, was supposed to have veggies in separate container, so I could chop up for person with choking issues, instead were placed on sandwich. Also bread was hard. Overall a bad experience and I wont return.

1 /5 Kara DeJaynes: Went in to pick up an online order and order a sandwich for another person in my party. I don’t even know where to begin. When we placed the order online tomato was marked out of stock, which is something that we typically get on the sandwich. The cheese that was ordered on the sandwich was unavailable. Not a big deal, I just switched the order up a bit and moved on. I asked for tomato in a container on the side since it turns out they had it. It seemed like I put the girl out. Move onto the second sandwich and when she was putting vegetables on, I had her repeatedly asking “Is that it?” As well as another person asking if I’m adding anything else to the order and about payment. I felt rushed and the woman making my sandwich was extremely rude. Fast forward, I get home not even 10 minutes later and the meatballs are ICE cold. When I called the shift lead offered a credit (which I accepted) and I let her know I felt the lady making the sandwich was rude and rushing the entire time. The shift lead responded “Well, we could tell you were impatient so we were just trying to speed up the process for you.” Never in my life have I been so disappointed in customer service. I’m not sure if having my friends order wrote out was what led them to believe I was “impatient” but a basic of customer service is that having a bad attitude towards customers, offers the same back. After the use of the credit I receive for the ice cold sandwich, I won’t return to this subway. Update: A week later and I have still not received a phone call from management regarding any kind of credit that the shift lead offered.

1 /5 Peggy Warren: Out of Turkey, all cheeses & baked lays. Credit card machine didnt work. Not clean tables and benches were filthy.

5 /5 Max Savinkov: Walked in gentleman behind the counter was super nice made sure to ask multiple times that everything was correct and or if it was enough absolutely phenomenal customer service I will definitely be back and recommend