1 /5 A: Very disappointed in my very first time ever at this place. I want to just start off by saying they are not all they are hyped up to be. Half of yall must be drunk when youre there or you just dont know what delicious food really is. It started off good, appetizers were yummy. But when it came to the main course, mac & cheese was very dry, not fresh at all. Or cheesy. Like they MICROWAVED it. And my grilled chicken had a HAIR in it. I did show the server and she saw for herself, asked me if I wanted another one I said sure, I shouldve never said yes because honestly my appetite was completely gone at that point & I never even ate the second one they brought out. About that, the second GRILLED CHICKEN BREAST came out in literally 5 minutes.. less than 10 minutes for grilled chicken. Now I know it was only 1 piece, but it takes longer than that to fully cook chicken. So Im guessing they use a pressure cooker, then slap it on the grill for the look of the grill marks and call it a day. My husband order steak, he said it was alright, nothing special. The applesauce tasted like it was from Walmart. Nothing special. My 8 year old son (who is very familiar with steak and loves it) said his steak bites were dry and that he was disappointed.. and yes those are his words, he gave it a 5 out of 10, and he said that my husband makes better steak at home. My son barely touched his food. And no thats not because he is a child, believe it or not, not all kids barely eat or just want mac and cheese. I left hungry because I lost my appetite and all I could envision was a hair in my food again. The MANAGER did not come to the table to personally apologize or offer to compensate me by making my meal free. So I asked, politely. I immediately got attitude from our server and she said "well you got another one brought out but sure Ill ask". Very rude. Also, I didnt even eat it. The hair in the previous one and the fact that the second one came out in 5 minutes threw my appetite completely off. Not to mention, "you got another one" comment, lol ya Im sorry I thought that was a GIVEN considering Im not going to eat food WITH HAIR IN IT. OBVIOUSLY I should get a replacement. I know she was upset because she knew that if I got money taken off the bill then her tip wouldnt be as big, even though I planned on tipping her well anyway. (I still gave her 15%, would have gotten 20% if she didnt cop an attitude and put her 2 cents in where it didnt belong). But her whole demeanor/attitude changed when I mentioned getting the chicken for free. She then came back and said the manger took it off the bill, which I was very grateful for. I expressed my gratitude. Then the server brought a bag for the containers but never said "thanks for coming, sorry again about your experience, I hope you have a good night" none of that. Kayla hun, if you want to be mad at someone be mad at the cook and the owner for not having stricter policies in the kitchen. Cant let your emotions get the best of you when you serve. I would know. I was very polite about the whole thing. Not once did I demand anything, or take it out on the server. I asked nicely if it would be possible to have that meal on the house. Not to mention $20 for a piece of CHICKEN?!? That had hair in it. I can go buy 2 family packs for that much. It wasnt THAT good for it to cost that much. This place is overpriced for the quality. Nothing very special or different. As we walked out we passed the manager and she still never said anything about the situation. She did tell us to have a good night and I said thank you, you too. After we got home, my husband and I both had stomachaches. Didnt feel right after that..
Overall, my first experience was bad and it was my last. My family and I will never be coming back here. Especially for overpriced microwaved leftovers and service that wasnt acceptable. And to the owner, dont even bother responding, looking at the way you did to all the other ones, no personal response, all the same.
Check out Craftd in Yorkville. They are worth paying for.
