Arbys - Freeport
Mark Toepfer Just left the Freeport Arbys. The diet coke was as flat as the service. I used a gift card that Ive had for quite awhile. It didnt cover the total and I told the person taking my order that she could keep it. While I waited on my order she came around the front of the counter and picked up the gift card that was still sitting next to the register, asked me what i was going to do with the empty card, she didnt give me a chance to answer and said "if youre going to throw it away the trash can is right over here", as she put it in the can.
I watch a lot of Customer Wars on A and E. She is the type of employee that escalate small things into large. Shes in a customer service business, some things dont need to be said out loud. Someone at Arbys should remind her of that.


