1 /5 Romona Blank: Saturday Evening August 8th
Reserved for 5pm, Seated after 7pm.
Unacceptable Experience
I made a 5pm reservation earlier in the week. Thursday August 7th at 4:55pm according to my phone, for my Mothers 81st Birthday (party of 9).
When we arrived the restaurant had no record of it. Instead of an apology or attempt to fix the problem, the manager repeatedly asked,"Who did you speak with?" in a accusatory tone, and told us the only option was to wait 30-45 minutes in the entrance area-with my 81yr old Mother and two young children.
The restaurant wasnt busy when we arrived, yet we watched several groups get seated while we waited. We were finally seated at 6:30pm and by then my mother struggled to walk to the table after having to sit for so long.
Our server was apologetic and transparent about having another large group. It seemed that the servers sorted out a solution rather than the manager, whos name i never got, and she seemed to never let go of her Rude Attitude. The manager never apologized and walked past us several times so there was ample opportunity.
After the long wait we asked to order the appetizers and entrees together to save time, but were told no. Food was fine, but dinner started after 7pm two hours late. My mother is a Diabetic.
This was supposed to be a special celebration but the lack of professionalism, empathy, and solutions from the manager made it a frustrating and disappointing night.
Reservations should be Honored, and Mistakes should be met with an apology and prompt action--Not Rudness
Romona L. Blank
