1 /5 Storm: My friends and I stopped by KOK Wings on Government Street after White Light Night, and unfortunately the experience was not good. The cashiers were friendly when we walked in, but the service at the bar changed the tone of the entire visit.
When I first went to the bar, it was not busy at all, only one or two customers were there, and the bartenders were casually talking to a woman holding a baby while children were running around the bar area. I stood where the sign says orders should be taken, said “excuse me,” and waited, but I was completely ignored. The bartenders looked directly in my direction multiple times and still didn’t greet me or acknowledge me.
I tried again a second time, and the bar was still not busy. Same outcome, no greeting, no acknowledgment, nothingwhile other customers were being helped without hesitation. As someone who manages in hospitality, I know how simple it is to say, “I’ll be right with you,” especially when your bar isn’t busy. The lack of basic acknowledgment was surprising and unprofessional.
After my aunt mentioned the issue to a staff member, the atmosphere became uncomfortable, with staff staring over at our table instead of showing any type of professionalism.
On top of the service issues, my friends didn’t enjoy the food either, (after receiving it from an employee who just stuck the food on our table from behind us with no words at all, ) #rude describing it as a version of empire wings and lacking flavor.
Between being ignored at an empty bar, the attitude afterward, and the disappointing food, I don’t plan to return, and I can’t recommend the location right now based on this experience.
