McDonalds - (Near Jena, LA)

1 /5 David Whiddon: What in the world has happened to McDonald’s in Jena, Louisiana y’all need to close this place down. No inside service. Just strictly drive-through service. I’ve been in line for almost 35 minutes. This is ridiculous.

1 /5 Jennifer Brown: The crispy chicken stips are a let down. Taste horrible. I wouldnt recommend them.

1 /5 Qwantella Johnson: Placed a mobile order. Than I left my house thats not even 5 minutes away. NONE OF MY FOOD WAS FRESH. We got by the church and felt the food. Fries were cold, burgers wasnt even warm. I called up there and the manager gonna tell me that my food was fresh and got. How so when I asked for fresh fries no salt. Salt was on our fries.

4 /5 Scarbrough Jr David (DāDā): On March 25th, we waited about 50 minutes from the time we drove in until receiving our food due to a McDonald’s corporate inspection. I understand safety & quality control from corporate is absolutely necessary, but when their inspection slows down the normal operation and flow of customers getting their orders in a timely manner, I don’t believe corporate would be pleased with that specific inspector for what transpired yesterday. Their inspector & inspection did the exact opposite or what McDonald’s is going for. We got barely warm sandwiches due to the inspector holding everything up. The McDonald’s worker was nice and apologized for the extremely long wait and upsized our fries as I’m sure she did for the other customers that chose to actually stay in line at the drive through and order. We seen multiple vehicles drive around since the line wasn’t moving and go somewhere else. Had we not already placed our order & paid, we would’ve done the same.

1 /5 James Parham: I took my granddaughter out for the day, and she wanted to go to McDonald’s to eat and play in the playground. When we arrived and went inside, we found no other customers in the place besides one poor old man who had apparently been waiting way too long. The “workers” kept coming to the front of the store to ask him questions and completely ignored my granddaughter and me. We didn’t even get a “We’ll be with you in a minute,” a “Hi,” or anything else. When the old man finally got his food and started to leave, he looked at me and said, “Good luck, you’re going to need it.” So, I waited and waited and finally decided to use their kiosk, which was broken. I tried the second one, which was “Closed.” (Side note: if you’re going to ignore your customers at the counter, your kiosks should 100% work.) I then tried the app, which couldn’t even find the store I was standing inside. We waited and waited, and no one ever came to the front of the place to wait on us. After about 15 minutes of not even being greeted, we left and went to your competitor next door. You can rest assured that I will never step foot in this McDonald’s or any other McDonald’s again. This level of disregard for customers is completely unacceptable.