1 /5 Avery Seen: Service is awful in the coffee/pastry section. Ordered a few drinks and pastries and waited on the side for the latte we had ordered. After seeing a group after us receive their drinks, I questioned where the latte was. After asking where my drink was, he rudely remarked that the group was there first. They were, in fact, not, and there were two groups after me, in which I explained to him, only for him to rudely say he "knows because hes the one who checks out the orders". Since I had plenty of time to wait and focus fully on the orders (the phone was low on battery), I noticed there was never any communication between the baristas taking the orders and making the drinks. The barista in the back was just listening to folks orders without communicating with each other, so whether he hadnt heard our order of latte amongst our order of croissant, Christmas tree cookie, cheese danish, hot chocolate, latte, and drip coffee is uncertain to us. After asking where my latte was, seeing many other espresso drinks being given out, the one in front is practically yelling at me for a simple question: Where is my drink? The group behind us had already received their order: a cappuccino with an extra shot, a latte, and an americano. His outrage at my asking made me flabbergasted. HIs condescending tone of saying he was in fact correct and that his hand gesture of checking his imaginary notepad is not wrong.
The review above is for the barista working on 2025-12-20 in the morning, between 11am and 12pm. The barista in the back was diligent, but the one in the front would benefit from a customer service class, perhaps not yelling at customers for asking where their order is, a good starting point.
Overall, bad service and below-average Lattes. Deterred us from going back to the botanical gardens again.
