Mercato Ristorante & Bar -Food CA (Near West Chester)

1 /5 Colleen Teears: I am extremely disappointed at the lack of professionalism from management. I book an onsite event reservation for 31 guest for my grandsons baptism luncheon. We were booked in the wine cellar for the event. This reservation was booked several months in advance and I communicated directly with both managers via phone and email. I received the menu and was clearly informed in writing that my event was booked. Because the event was scheduled in advance, I followed up monthly with John and Shant to confirm everything was still on track. I was told a manager would co tact me two weeks before the event, which never happened. When I called to follow up, I was told by a staff member that NO RESERVATION EXISTED, and the manager was unavailable. The staff member said that someone would called me back qnd they never did. This was especially upsetting given that I have written confirmation of the event and the event is 10 days away! This situation left me in a panic and I have had to schedule the event somewhere else to be sure I have a venue confirmed for this event, which is in 10 days Shame on you for doing this to a long time patron.

2 /5 Laura Fitts: We had a $25 gift card from a summer meal that was not up to their standards. The mgr gave the $25GC asking us to come back. Called in a take out order and it was obvious the person on the phone was very new. She had to check with a mgr several times while taking my order and I needed to repeat it several times. She was very nice and apologized for the wait I was very nice and patient with her. When I picked up my order. I was told they did not have roasted potatoes anymore-it’s been months since they had them. I substituted mashed potatoes. I confirmed that their website menu had roasted potatoes listed. I checked the order and It was missing one main meal. She misunderstood on our call and took the Chicken Piccata off the order. I had to wait about 10 minutes for that dish. I looked at my bill while waiting and noticed that I was over charged for almost every item on my order-according to the prices on their website. I questioned this when I was given my missing dish and she explained that the broccoli rabe was an up charge. I had spent enough time at Mercato to continue to discuss this. The team needs to update their website with the current prices as it feels deceitful to the customer. I understand training new team members but there should be support for them to get it right for the customer.

1 /5 Debra Russo: Food was very good. It wasn’t until we received our bill that I became dissatisfied. Our bill did not match the menu prices, being charged more for wine and one dinner. When I questioned this, asked to see the menu again, and server checked, she said I was right, but their point of service charges were more than menu and she did not offer to get the manager or to honor their menu prices. It was an “oh well”. I should have pushed to speak to a manager, but didn’t. Then, she debited our card instead of charging to credit, so there was no way for me to dispute. I then followed up by sending an email to the manager and that has been ignored. So, despite a good meal, we will never go back. Extremely disappointed in their lackadaisical attitude toward doing the right thing and honoring the prices listed on their menu and pleasing the customer.

4 /5 Angelo Peluso: Food was good! Service was on point. The bill was what I expected. Always try and make your reservation prior.