4 /5 Samruddhi Pai Kakode: We requested a table by the River Walk and were given one, which we appreciated. However, it turned out to be the very last table at the edge of the restaurant, and unfortunately the service experience did not match the otherwise great location and food.
After being seated, we sat for about 15 minutes with only menus that were handed to us by the hostess. No server initially came to our table. A server from a nearby table noticed us waiting and kindly checked in, taking our drink and appetizer orders. Shortly after, he informed us that he was not the designated server for our table and that our assigned server would bring the appetizers.
We then waited another 15 minutes before the designated server arrived with our appetizers—this was the first interaction we had with him. Toward the end of the meal, we experienced another long wait of about 20 minutes just to receive the check.
That said, the food was excellent and truly the highlight of the experience. We ordered the tableside guacamole, coconut shrimp, and the herb-crusted fish fillet—all were delicious and well prepared. Dessert, the crème brûlée, was also very good and ended the meal on a positive note.
Overall, the food and River Walk setting are great, but the service—especially communication and attentiveness—needs improvement to match the quality of the cuisine.