1 /5 Patti Casey: Our experience for the last two visits have not been anything like the one’s shown. The service was poor, rushed, chaotic and orders completed incorrectly. For a reservation for 10, to celebrate a birthday, the table was short 1 chair. Only 4 forks with a stack of napkins were placed in the center of the table, and plates for sharing had to be asked for. They were placed on the table in such a manner they slid off the stack. They were “out of” the beer…a common brand, and when we paid in cash, they were out of money to give anything but one’s, five’s and ten’s. Server kept complaining they were slammed, making excuses for sub par service and/or arrangements. We were served chunks of meat, not medium rare filets. The shrimp was tough. Though comped when it was brought to the “manager’s” attention, it was a lousy experience. Drinks were ordered, yet never received. It appears the entire restaurant staff is young and without appropriate customer service skills. A young male employee kept slinging his very long hair and running his hands through it while creating “to go” orders, and sneaking treats from ….not sure where, what or who’s food. Finally, after much chaos, we were asked if we wanted to recognize the birthday celebration, but when we said no, it was too late, the server said, “good”. It’s really just embarrassing. Awful experience. Loud, cold, chaotic and poorly managed. The restaurant needs some mature management.
