1 /5 Ana B: I’m very disappointed with the experience my family had at La Cascada Table and Bar on Thanksgiving. I called around 12:30 PM to make a reservation for four (two adults and two children, ages 6 and 3). The hostess, Camila, clearly told me that the last seating for the Thanksgiving buffet was at 3:30 PM and the price was $42 per adult and $25 per child. We even called again on the way to let them know we were running about 15 minutes late, and she said it was no problem.
When we arrived, Camila seated us, but no server came for about 15 minutes. I approached the hostess again, and she apologized and said the server would be right over, and that we could go ahead and get plates from the buffet. By the time we went, they were already cleaning up the buffet, so our kids only grabbed a small plate of fruit, and my husband and I got a single plate of turkey.
Our server, Cameron, finally came to take our drink orders. We enjoyed the outdoor area while the kids played, but the real surprise came when the check arrived: $75 per adult and $30 per child. This was almost double what I had been told on the phone—twice, by the same hostess.
When I questioned the price, the Food & Beverage Manager, Nina Guajardo, came over. Instead of showing understanding, she told me that the prices I was quoted were for dinner at 5 PM. When I explained that the hostess had specifically told me the lower price for the 3:30 seating, her response was: “I haven’t asked her, since she is just a hostess.”
That comment alone showed a clear lack of respect and professionalism. The hostess is the one who answers calls, greets guests, and creates the first and last impression of the restaurant. If she is “just a hostess,” as the manager said, then the issue is a lack of training and leadership, not the staff member.
Despite the misinformation, the limited buffet, and the long wait for service, the manager refused to honor the quoted price and offered only a 20% discount “for the inconvenience.” She also gave me her business card and suggested I email her—after we had already spoken in person and the issue had been poorly handled.
Overall, this experience showed poor communication, lack of accountability, and unprofessional management. The views outside were beautiful, but unfortunately the service and management made this a disappointing holiday experience for our family.
