1 /5 Jessica Wang: If I could leave 0 stars I would. Worst restaurant experience of my life, I have ordered from the Alpine Pizza Hut regularly for the past 8 years since moving here but never ever again. Staff was not only rude they were nasty and aggressive. Driver’s car broke down and pizza was never delivered even though it was marked as delivered on the app, nor did they call. I had to call to find out where the pizza was, was told it wasn’t coming and that I’d have to come to the store in person to pick up cash for a refund the next day (no doubt because the store or the driver did not want to mark the delivery as incomplete). Was told to come at 10:30am when they opened, but when I came at 10:40am the next day, despite there being a sign saying they opened at 10:30am, the store wasn’t opened. I eventually got my refund but not before the manager, who strolled in to open the store on her own time frame, took issue with the fact that I was annoyed after all of that (with good reason! It was not a small amount of money and Pizza Hut had already wasted hours of my time at this point), threatened to fight me, told me I could call the cops to get my money, and finally threw the money at my car while I was sitting in the parking lot. So yeah waited 2 hours with no food and no call, food was marked delivered when it wasn’t, inexplicably told to pick up cash for my refund despite ordering online with my card, and staff were combative because I expected them to open their store at the posted time, the time I was told to arrive. None of these people should be working in customer facing positions. Appalling behavior.
