1 /5 Galo Chaves: Service was great, one of the plates had a caterpillar in the vegetable salad.
Our party of three had lunch there on a Saturday afternoon. The server “Erin” was extremely welcoming and attentive despite being alone to manage all the tables (there were 3-4 other busy tables at the time).
Food was delivered in a timely manner and for the most part was pretty good. After Erin delivers the order, one of the people in our party asked the others what a certain item in her vegetable salad looked like. Upon initial look it appeared to be a green piece of chewed gum, but after a closer inspection, it was clearly a “pickled caterpillar” that made its way into the vegetable salad served with the rib-eye.
We notified Erin immediately and she was so apologetic and immediately took the plate away and asked if she would replace the plate with something else. Everyone at the table had lost their appetite at that point. Erin said that the plate with the caterpillar would be “comped”…but we were charged for everything else. To be fair to Erin, we never asked for the other meals to be comped despite losing our appetites, so we might have been comped had we asked, but we really just wanted to get out of there. It felt like nothing coming from the kitchen could be trusted.
Again the staff and servers were extremely nice and attentive …but no level of attentiveness could compensate for the discovery of a caterpillar early in the meal. We were reasonably confident that no caterpillars had been consumed yet, and didn’t want to take anymore chances, so we paid and left