1 /5 Don Chan: Ordered carryout. Paid for porterhouse. Went inside after getting notification that order was ready for pickup. No one was at the front to greet me. Had to wait 5 minutes before the receptionist, after seeing me from across the room, walks in slow motion with zero urgency to the front. After about another minute of watching her walk to me, I was then told they ran out of porterhouse and had to substitute with a 18oz prime rib. So why wasn’t I notified of this sooner? Perplexed, I said ok and ended up waiting another 20 minutes while they prepare the substitution. The manager came and handed me the bag which at that point I looked inside and the steak did not look at all like a prime rib. I asked her if it was and she said yes. Deadass was not but at that point I was so tired from waiting/the incompetence and of course there was no au jus. So I asked her politely if she could grab me some since “prime rib” should come with au jus. She walks slowly as possible to the back as if to spite me even more. I’ve attached a picture of the so called prime rib which is really either a strip or sirloin. Not even close to 18oz. Tasteless food, incompetent service. The bad thing about ordering online is you tip them before you can see how good or bad their service is so they have zero incentive to do better. So basically you’re tipping them in hopes they don’t spit in your food. AI cannot come soon enough to do these jobs. Terrible terrible experience. They do not respect your time or value you as a customer. Not that they even realize that they are doing this perhaps due to lack of EQ. Instead of really looking within themselves, the workers here probably think they are being nice and “providing excellent service” just because they are smiling at you while being completely slow, inconsiderate, unaware and incompetent. I paid almost $50 for this experience, not to mention almost an hour I’ll never get back. And of course the time I’m now spending to write this review. Never again.
