1 /5 Rachelle Fawcett: The Worst “Fine Dining” Experience I’ve Ever Had
From the moment we walked into Duane’s , this dinner was a disaster. We asked for a highchair immediately because we had a toddler with us. We had to ask multiple times before anyone bothered to bring one. That was the first red flag.
Next, we requested a gluten-free menu because our son has celiac disease. Not once. Not twice. Three times. No one ever provided it. Instead, our waiter shrugged and told us he “thinks most things are gluten-free.” That casual ignorance toward a medical need is unacceptable and dangerous.
Then came the food, after TWO HOURS of waiting. We were a large family gathering, and not a single one of the nine steaks was prepared correctly. At that point, we asked to speak with a manager.
We waited another 30 minutes just for the manager to show up.
Enter Lena, who was hands-down the worst part of the entire experience. Instead of listening or trying to help, she questioned every detail, dismissed our concerns, and refused to take accountability. She made excuses, argued, and acted like we were the inconvenience. There was zero professionalism, zero empathy, and zero effort to correct the situation or make it right.
Duane’s may want to be seen as fine dining, but their service, food, and management are nowhere close. This was one of the most frustrating, disappointing dinners our family has ever had.
Do yourself a favor and dine somewhere that respects its customers.
See pictures, these steaks were ordered as medium.
