4 /5 Stacy Humble: We love Jacks. Their food is pretty good-steaks are for sure the best thing in the menu, fried chicken was okay. Service is almost perfect and atmosphere is great. They would have received a 5 in the service department but we were highly disappointed with our most recent trip. This was the first time we went with a group, not just my husband and I. My husband, sister and I ordered 2 meals for the 3 of us to share . We did not ask for ANYTHING to be split by the kitchen. We never even told the waitress we were splitting anything. For all she knew, one of us could have been eating the appetizer we ordered. She took it upon herself to bring 2 extra plates and then charge us $8 for it!!!! Seriously ridiculous. That would have been over the top if they HAD split it for us in the kitchen but they didnt. I disputed the charge and the waitress said that is just policy when someone doesnt order a meal! Im sorry, what!? Definitely changed my mind about how much they actually care about the customer and how much they are just greedy for free money. They literally got $8 extra dollars out of us for plates we did not ask for and did not use. Outrageous Jacks. Do better.