2 /5 Ryan H: After four visits to this location, I have a few trips to this location to give me a good idea that my last experience wasn’t a “one-off”. This past Saturday night, we arrived a few minutes before our party of six. The two ladies behind host stand visibly frustrated by the exceptional crowd that evening. They took our name down on a large yellow pad of paper along with our phone number. The lady gave us an estimated wait time of 45 to 60 minutes. This is the same wait that they gave the two people in front of us that were also looking for a table for six.
We attempted to get a spot at the bar, but every seat was taken. As we walked around the bar, we realized more than half the tables in the restaurant had laminated reserved cards with a party’s name on it in dry erase marker. As we waited more than 45 minutes, most of those tables remained empty.
The party that was waiting for a table in front of us was seated within 20 minutes. Their party didn’t show up for over an hour. We continued to check in with the host stand, and it appeared that they forgot about us. Imagine that by using a piece of paper to write down our phone numbers?
We ended up waiting over two hours before we decided to leave. Not once did they reach out to try to find us a table even after we brought it to their attention that they forgot about us.
I’ve visited Bar Louie’s across the country. They are a fun place to visit and grab some food. However, this location is managed like a hotel restaurant. Untrained staff and apathetic management give this restaurant little chance of success. Service has always been one star no matter when I’ve been here. With as busy as this place was on Saturday why are they accepting reservations and keeping tables empty, at prime times, for over 40 minutes? Why are incomplete parties given tables when you have other complete groups standing around without a seat?
There are lots of good restaurants and bars in Round Rock. This is not one of them. It’s a shame, because this could be one of the better options in town with just the right people at the helm.