3 /5 LeAnh N: The food at The Water Grill continues to be excellent, but this visit was significantly impacted by a very poor interaction with management.
Nicole’s handling of the situation was unprofessional, dismissive, and completely lacked basic hospitality. The way she spoke to our table was rude and unnecessary, and it immediately shifted the tone of the evening. For a restaurant of this caliber, that kind of management behavior is unacceptable and left a lasting negative impression.
That said, the food itself remains strong. The seafood tower was fresh and beautifully done. The spiny lobster was excellent, the steak was cooked perfectly, compliments to the chef, and the calamari was great. The sundae and key lime pie were also delicious and a solid way to end the meal.
This used to be our regular Friday spot, and I was planning to book the private room here for a birthday celebration. After my experience with Nicole, I will not be moving forward with that, and we will now be finding a new Friday restaurant.
The Water Grill clearly has talented chefs and a strong menu, but management interactions matter. One poor encounter can undo years of loyalty, and unfortunately, that is exactly what happened here.