1 /5 amanda ross: Weve been here before and had a great experience- tonight undid this.
Appetizer was good, drink was wrong.. We then waited over an hour for our food, (2 pasta dishes). I ordered the Frutti de Mare and was picking at it (wondering if my taste buds were off), because it was so sour and fishy, when my husband leans over and ask what was rotting in my bowl! (The seafood had soured.)
We informed the waitress, and they ultimately brought me another dish.
When we got our check we were informed the meal was discounted due to the wait and food issues. Though we then noticed a salad charge had been added for $8 after the waitress told us it was included.. We decided to ignore it and move it on as everything had taken over 2 hours and we were trying to leave.
The waitress gave us a check for $88 and took our card. When she returned with the receipt to sign, the amount has gone up to $112!?
I grabbed the check and went to the front, (as we were tired of the dodgy waitress). We showed the man and woman the issue to which the man quickly told us the upcharge was due to us paying by card... ($24??? - no). I quickly showed him at the bottom that the card rate was $92, try again. He and the girl kept looking at it and seemed confused.. I asked him to simply refund it all and I would pay with cash. No response. I repeated it again and he snips at me saying theyre working on it...
He leaves and the girl is still working on it- after a few more minutes she concludes this is the correct amount because our ticket was discounted due to the food issues.... What!? I explain back, yes, our food was discounted to $88, so why are you charging us the original price.. !? I again ask her to refund the amount off my card and tell her I will pay cash. She finally figured this out and we leave.
Two different people trying to placate me, lie to me and pull random nonsensical excuses over on me doesnt fly for me. This whole experience took close to 3 hours, and never received an apology.
Bad food, bad service, trying to overcharge us, and Then playing games-- We will Not be back!